Why Customer Reviews are so Important to Me

Now more than ever, my reputation matters immensely. I live and breathe this business and what people say and how they feel and think about the therapies I offer are vital. A local consumer survey conducted by Bright Local in 2022 concluded that 84% of customers will read reviews before buying a product or service and 68% will develop an opinion after reading between one and six reviews. If potential customers can see that other people have had positive experiences from my treatments they are more likely to contact me.

When a potential customer reads my reviews it shows them that:

  • I have successfully helped clients overcome specific problems
  • Explain how the treatments I offer provide positive outcomes
  • Help establish stronger relationships with potential new customers
  • Validate my knowledge and expertise in complementary therapies

Here are some of the comments that customers make after treatments with me:

  • “Reflexology is such a relaxing treatment, it has re-energised me physically and mentally and the beauty is you don't have to take your clothes off, no-brainer!”
  • “I was very sceptical about reflexology being able to help me, I have mobility issues and lots of stress. My energy levels have increased, my joint and muscle pain has improved dramatically, there have been improvements in my circulation and pain levels, but most importantly to me – my mind is clear and my stress levels have substantially reduced. Once a sceptic, now I understand why reflexology has been in use for thousands of years. Susan is an absolute professional, clearly very experienced and intuitive. This is an excellent value for money service and I highly recommend Susan and the service she offers”
  • “Each reflexology session seems to get better and better and more relaxing. It’s the first time ever that I feel I have my stress under control and even my family have noticed a difference in me. There was an incident in our house this week and I just let it pass by, and my mother said, three weeks ago you would have blown your top over that”
  • My arthritic pain in my shoulder has nearly gone, I was taking painkillers three or four times a week, this week I’ve only taken one tablet – what a difference the reflexology has made”
  • “After three reflexology treatments my sleep pattern has improved, I am not waking up as often as I was before, and I am going off to sleep a lot quicker and that to me is amazing”
  • “The benefits really show just after an hour of reflexology I feel totally different”
  • “I started visiting Susan regularly to support my IVF journey. I didn’t know anything about reflexology, but it was so relaxing and enjoyable. Initially, the effects lasted for a few days but with regular visits built up to last all week. I became so much calmer and relaxed in my work and home life and when the time came for my IVF transfer, I took it all in my stride which is so unlike me”
  • “Massage is short-term relaxation, reflexology is a longer-lasting relaxation, it loosens the muscles up, so I feel far more relaxed throughout my whole body. I don’t see my chiropractor any more I just come here”
  • “I can’t get over how good reflexology feels, I have mentioned it to all my friends how reflexology has worked for me, my daughter says I am so much happier. I am sleeping much better and have loads more energy”
  • “Reflexology is like having a deep tissue massage without the pain of the deep tissue massage – my body feels totally different, I feel like a marshmallow all nice and squidgy”
  • “Reflexology is not a medical procedure and there is no guarantee that it will work for you, but if you can just get the satisfaction of the feeling afterwards, it’s much better than popping a pill, I love it”
  • “First of all, it's an hour for "you", secondly, it's an hour of complete relaxation. After reflexology you just feel completely different to before you had the treatment … My body feels lighter”
  • “When I came for my first appointment I was really sceptical about reflexology but I don’t think I have ever felt so relaxed as I do now”
  • “Susan checks through your medical history in such a relaxed unobtrusive way and goes above and beyond to tailor your treatments – I would recommend reflexology to anyone who needs help or a chance to forget about the pressures of life for a while”
  • “Reflexology has really put a spring back in my step, I feel lighter, happier and I am ready to take on the world”
  • “I am so glad I finally took the plunge and went for a reflexology treatment with Susan. I had no idea what to expect, but the whole experience was so calming and revealing, I felt all my anxiety and stress melt away during the treatment – what an experience!”